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tickets / TKT-0136

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License key rejected on our backup gateway

TKT-0136 opened / 2026-08-12 14:20 updated / 2026-08-13 16:05

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  1. from ops@heliosamusements.com 2026-08-12 14:20

    License key rejected on our backup gateway after a hostname change.

  2. from operator@tridant.io 2026-08-13 16:05

    The hostname is part of the machine fingerprint — we released the old seat. Reactivate on the new hostname and you're set.

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