sys: net-new — no tickets or ticket_messages table — replies stay in this browser
Payment failed but the venue opens Friday — are we getting shut off?
TKT-0140 opened / 2026-09-02 16:40 updated / 2026-09-02 17:12
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from mia@northlightstudio.com 2026-09-02 16:40
Our card on file expired and the September charge bounced. The venue reopens Friday — are the studio screens going to shut off before finance can update the card?
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from operator@tridant.io 2026-09-02 17:05 internal
grace runs to sep 12 — nothing shuts off friday. chased their finance contact by email.
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from operator@tridant.io 2026-09-02 17:12
You're safe — the license is in a grace window until September 12, nothing turns off before then. Update the card under billing → manage and the license clears immediately.
nothing is emailed — the entry lands in this browser's mock store.